M Addams
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Recent activity by M Addams-
Why can't I order home/gift items outside of the UK?
Unfortunately due to the nature of the delicacy of most homeware and gift items we stock, these are not included on the international website for delivery outside of the UK. Our international order...
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Which Brands can I shop at CostumeBox?
You'll see some new Brands both on our website and in our stores, fantastic news for getting even more of the looks for the season. Shop them here now. Here is a list of brands available through ou...
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Which currencies and payment methods can I use?
Outside of the UK, we charge all online orders in Euros (€). All major credit and debit cards including; Switch/Maestro, Visa, Visa Electron, MasterCard and American Express (including PrePay cards...
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(ROI Only) Can a ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
Yes you can! If you have purchased an item within the last 3 months in one of our stores whilst in the UK, but live in the Republic of Ireland, you are entitled to a refund of VAT. You can ask for ...
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Can I request a VAT receipt for my online order?
Yes. If you have made an online order, you can request a VAT receipt for your purchase. Please contact our friendly Customer Care Teams to discuss this further. You will need to provide your order ...
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Why has my payment declined?
For orders outside of the UK, please ensure that the billing country and delivery country are the same, if your payment card is registered in a different location it is unlikely that your order ...
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(ROI Only) Do credit notes have an expiry date?
Yes they do. Credit notes are valid for 12 months from the date and time of issue. If you have not used it within 12 months, the balance will be cancelled. The value of your credit note is displaye...
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Why was an item cancelled from my order?
We are very sorry if you have received an email stating that an item you have ordered is no longer in stock. Our stocks can change very quickly on our website and in our warehouse, so you may hav...
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How to select my delivery and billing country
When you place your order, please make sure you are on the website for your country. - On our home page, please go to the bottom of your screen where you will see a flag and the name of a country...
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Gifting Non-Gift Purchases
If you have accidentally made a purchase that was meant to be a gift, don’t worry! We have several solutions so that you can get your gifts to the right people. If the purchase has not yet been cl...