Delivery
- Will Brexit affect my delivery?
- (EU & ROI customers) Will import charges apply to my order?
- (Outside EU & ROI) Does Brexit affect my delivery?
- Can I track my order?
- My delivery hasn't arrived yet, where is it?
- What happens if I'm not in when my delivery arrives?
Ordering
- Why was an item cancelled from my order?
- How to select my delivery and billing country
- (ROI Only) Can I order in store?
- How do I register for an account?
- How do I place an order?
- Can I cancel my order?
Collection (ROI only)
- (ROI Only) When will my local store re-open after lockdown?
- (ROI Only) What are my collection options?
- (ROI Only) How are we protecting our store staff & customers from COVID-19?
- (ROI Only) What happens if I don't collect my Click & Collect order?
- (ROI Only) How long do I have to collect my order?
- (ROI Only) Can I change my chosen Click & Collect store after I’ve placed an order?
Payment
- Can’t access your Portal account?
- Which currencies and payment methods can I use?
- (ROI Only) Can a ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
- Can I request a VAT receipt for my online order?
- Why has my payment declined?
- (ROI Only) Do credit notes have an expiry date?