M Addams
- Total activity 211
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 128
Articles
Recent activity by M Addams-
(ROI Only) How do I return an in-store purchase?
Under our Christmas/Lockdown Returns Policy any in store purchases made after the 15th October 2020 were able to be returned to your local store within 14 days of their re-opening, with a valid...
-
(ROI Only) Can someone else pick up my Click & Collect order?
Yes they can. Please make sure they have a copy of your order confirmation email, or order number, and the details on your order: your full name and phone number, as well as their own ID (i.e a dr...
-
Why is my promotion code not working?
The promo code box can be found on the 'My Bag' page, before you checkout. Simply enter the code into the box, and click 'Apply code'. Here are some tips if your promocode isn't working: 1...
-
Have you received my return?
You'll receive an email to notify you as soon as we have received, checked and processed your returned item(s) for a refund. In the unlikely event that you haven't received that email within 15 wor...
-
(ROI only) Can I get a PayPal refund in store?
Unfortunately not. Our store till systems are not able to process refunds via PayPal. Before you checkout with PayPal, it is clearly shown that any refunds in store will be issued to CostumeBox gif...
-
(ROI Only) How do I select a collection option for my order?
1. Add item(s) to your bag and go to 'Secure checkout' 2. Select 'Collection', and enter your postcode or town. 3. You will see a list of collection options appear alongside a map of your selected ...
-
Can I cancel my order?
Yes, but we only have a short window of opportunity to cancel an order. Between the hours of 8am and 8pm (BST/GMT), the quickest way to contact us to request a cancellation is via CHAT on the con...
-
What are the refund exceptions for purchases?
Refund exceptions:1. For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics, face coverings, swimwear where the seal/hygiene sticker has been removed or underwear/briefs if rem...
-
(ROI Only) Can I return a Brand item purchased online to a CostumeBox store?
Unfortunately not. All Third Party Brand items (list here) purchased online at www.newlook.com can only be returned and refunded via our returns option here. All ROI returns are FREE when you use ...
-
(ROI Only) How will I know when my order is ready to collect?
You will receive an 'Awaiting collection' email when your chosen collection store have received your order. For Click & Collect orders in a CostumeBox store, you have 10 days to collect your order...