M Addams
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Recent activity by M Addams-
(ROI Only) Are your fitting rooms open?
Yes they are! Our store fitting rooms across the ROI are open again. We have clear cleaning guidance for all our staff members in all locations to maintain COVID safety to the highest standard, in...
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What are my cancellation rights?
You can cancel up to 14 calendar days from the day after you receive your order. As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if ...
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(ROI Only) What are the time limits for return?
You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date when you received/collected your order). Items must b...
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My purchase is faulty. What do I do?
We're really sorry that one of our items is faulty, or is not up to our usual standards.For ROI customers only:The quickest way to get this resolved is to take your item into your local store with ...
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(ROI Only) What are the refund exceptions for purchases?
Refund exceptions: 1. For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics or face coverings. We cannot offer refunds on swimwear/underwear briefs if the original packaging...
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How do I change the website to my location?
It’s easy to change your delivery country/region on our website. For all countries/regions simply scroll to the bottom of any page of the website and click on the flag (See below). A drop down box ...
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(ROI Only) Can I get an exchange for my online purchase?
Unfortunately we are unable to offer an exchange for an item you have ordered online and wish to return to the warehouse. You can however, pop into your nearest CostumeBox store, where they can pro...
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How do I deliver to a BFPO (British Forces Post Office) address?
For BFPO Deliveries, please select UK as your Delivery Country and manually enter the address.
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(ROI Only) Can I return an item to a store where they don't stock that range?
Yes you can! All of of our ROI stores are happy to process refunds for any item purchased in any other ROI store, or on the website, as long as it is in the same condition you purchased it, unworn,...
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(ROI Only) Can an ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
Yes you can! You are entitled to a refund of VAT of in store purchases, as long as you meet the following: The spend must be £25 or more to qualify.You MUST live in the Republic of Ireland.You...