M Addams
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Recent activity by M Addams-
What happens if I'm not in when my delivery arrives?
For Standard DeliveryNo signature is needed for Standard Delivery.If you think you might not be in when your order is delivered, you’ve got two choices: You can choose beforehand to have your ord...
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What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?
The offer entitles you to buy one get one free, or get the (lowest priced) item stated in the promotion for free/the reduced price when you buy (at least) the minimum number of qualifying items in ...
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How do I know my payment is secure?
When you reach the checkout at newlook.com, you will see our payment pages are protected by 'digicert secured'. You can also register for 'Verified by Visa' or 'MasterCard SecureCode'. Just sign u...
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How do I register for an account?
Click ‘Create Account’ at the top of the home page. Enter your personal details. Choose a memorable password. Click ‘Register Now’. We'll email you a confirmation for your new account. To log out...
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Men's Footwear sizes
See how to measure for your size below. EU Size US Size UK Size UK Size 37 5 4 n/a 38 6 5 n/a 39 7 6 n/a 41 8 7 S 42 9 8 S 43 10 9 M 44 11 10 M 45 12 11 L 46 13 12 L 47 14 1...
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I've lost my dispatch note/order invoice, can I still return my order?
Yes you can! If returning to store (ROI only), you only need your order number (you'll find this on your confirmation email) and payment card, for a refund (please note that orders paid for using P...
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(ROI Only) What is your Returns Policy?
Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns FREE and simple: You can return any item within 28...
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(ROI Only) What do I need to take with me to collect my order?
To collect a Click & Collect order from a CostumeBox store, simply take your ID with you and your confirmation/collection email or text or your order number (starting HM/HY). Please avoid making a ...
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How do I place an order?
To place an order with us: Browse the categories Search via the search bar Add an item you love to your bag Proceed to checkout
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What are the time limits for returns?
You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date when you received/collected your order). Items must be...