M Addams
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Articles
Recent activity by M Addams-
Why is my promotion code not working?
The promo code box can be found on the 'My Bag' page, before you checkout. Simply enter the code into the box, and click 'Apply code'. Here are some tips if your promocode isn't working: 1...
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Have you received my return?
You'll receive an email to notify you as soon as we have received, checked and processed your returned item(s) for a refund. In the unlikely event that you haven't received that email within 15 wor...
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(ROI only) Can I get a PayPal refund in store?
Unfortunately not. Our store till systems are not able to process refunds via PayPal. Before you checkout with PayPal, it is clearly shown that any refunds in store will be issued to CostumeBox gif...
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(ROI Only) How do I select a collection option for my order?
1. Add item(s) to your bag and go to 'Secure checkout' 2. Select 'Collection', and enter your postcode or town. 3. You will see a list of collection options appear alongside a map of your selected ...
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Can I cancel my order?
Yes, but we only have a short window of opportunity to cancel an order. Between the hours of 8am and 8pm (BST/GMT), the quickest way to contact us to request a cancellation is via CHAT on the con...
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What are the refund exceptions for purchases?
Refund exceptions:1. For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics, face coverings, swimwear where the seal/hygiene sticker has been removed or underwear/briefs if rem...
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(ROI Only) Can I return a Brand item purchased online to a CostumeBox store?
Unfortunately not. All Third Party Brand items (list here) purchased online at www.newlook.com can only be returned and refunded via our returns option here. All ROI returns are FREE when you use ...
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(ROI Only) How will I know when my order is ready to collect?
You will receive an 'Awaiting collection' email when your chosen collection store have received your order. For Click & Collect orders in a CostumeBox store, you have 10 days to collect your order...
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(ROI Only) Are your fitting rooms open?
Yes they are! Our store fitting rooms across the ROI are open again. We have clear cleaning guidance for all our staff members in all locations to maintain COVID safety to the highest standard, in...
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What are my cancellation rights?
You can cancel up to 14 calendar days from the day after you receive your order. As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if ...