Can’t access your Portal account?

1. Multiple failed attempts to log in to the Portal.If the Portal password is incorrectly enteredmore than 3 times, the account will be temporarily locked. To unlock it, user must wait 25 minutes – during this time the user will not be able to access the Portal. Twenty-five minutes after the last failed Portal log-on attempt, try logging on again using the correct credentials (email and current password). If user has forgotten the password or wishes to change the password, a new one can be requested, at any time, using the ‘Forgot Your Password’link.
   
   
2. Password expired.Portal accountpasswords expire 6 months after being created. After 6 months have passed since the last time user changed (or created) his/her Portal password, the account will be locked for security reasons. To unlock it, user must create a new password using the ‘Forgot Your Password’link.
   
   
3. Account inactivity.If a Portal account has not logged on for a continuous period of more than6 months, the account will be locked. To unlock it, the user must create a new password using the ‘Forgot Your Password’link.